1. Return Eligibility
Products are eligible for return only if they are unused, unwashed, and in original packaging with all tags intact. Returns will not be accepted for items that show signs of wear, damage, or alteration after delivery.
2. Return Timeframe
Customers must request a return within 7 days of receiving the product. Requests submitted after this period will not be entertained.
3. Non-Returnable Items
Certain products such as innerwear, accessories, and custom-stitched garments cannot be returned due to hygiene and personalization reasons.
4. Defective or Damaged Products
If you receive a defective or damaged product, contact us immediately with photos and order details. Verified defective items are eligible for full return or replacement at no extra cost.
5. Return Process
To initiate a return, reach out to our customer support team with your order number and reason for return. Once approved, instructions for returning the item will be provided.
6. Return Shipping Costs
Customers are responsible for return shipping costs unless the product is defective or sent in error. Replacement or refunded items will be processed after the returned product is received and inspected.
7. Refund Processing Time
Once your returned product is received and verified, the refund will be processed within 7-10 business days. Refunds are issued using the original payment method.
8. Condition of Returned Items
Returned products must reach us in their original condition with all packaging intact. Items that are damaged, worn, or missing parts will not be accepted for return or refund.
9. Store Returns
Customers may return products directly to our physical store by presenting the original invoice and product. Store staff will inspect the item before accepting the return or issuing a refund.
10. Contact for Return & Refund Assistance
For any questions or assistance regarding returns or refunds, please contact our customer service team. We strive to ensure your experience is smooth and satisfactory.
📞 Customer Support: 04632 – 220717 / 226138
📧 Email: contact@emarsilks.com
🏬 Emar & Sons Textiles and Readymades, Kovilpatti – Tamil Nadu
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